On the main page, click on “I'll schedule a ride / Airport transfers and planned trips.” Enter your pick-up location in the "From" field and your destination in the "To" field. You can specify a hotel, train station, airport, street address, etc. Then, select your preferred date and time.

You’ll see the total price of your journey, along with the route and estimated duration. Click on "Book Now" and fill out the form. After completing the form, click "Confirm." Double-check all the information you've entered. If you spot any errors, go back and correct them.

If everything is correct, proceed to payment via PayPal's secure system. At this stage, only a small, non-refundable deposit will be charged. You’ll receive a confirmation email immediately after payment. The remaining balance is paid directly to the driver upon arrival at your destination.

If you can't select your address, please email us with a description of the location. We’ll provide you with the price for your trip. Be sure to include as much detail as possible—such as nearby hotels, landmarks, or well-known places.

No. Verbal agreements made directly with drivers are not considered official bookings. As such, neither the company nor the driver is obligated to honor them. To ensure your booking is valid and guaranteed, please use our online reservation system.

You don’t need to worry—we track all flights and are aware of any delays. There’s no need to contact us; your driver will adjust the pick-up time based on your actual arrival.

If you learn that your train or bus will be delayed, please let us know as soon as possible. You can email us at office@taxi-burgas-airport.eu or call us at +359 895 177 678. We’ll do our best to reschedule your transfer based on your updated arrival time.

If your pick-up time changes, please let us know as soon as possible. You can contact us by email at office@taxi-burgas-airport.eu or by phone at +359 895 177 678. We’ll do our best to adjust your trip to fit your updated schedule.

If you're running late, please call us immediately at +359 895 177 678. We’ll do our best to arrange a pick-up. However, if no vehicles are available, only your booking deposit will be lost.

Please note that the driver is required to wait for up to 15 minutes after the scheduled pick-up time.

If you're arriving at an airport, train, or bus station, simply enter your scheduled arrival time. For train and bus stations, consider adding a few extra minutes to allow for disembarking and collecting your luggage.

If you're being picked up from a hotel, specify the time you'd like to be met at the hotel entrance. Make sure to factor in the travel time to the airport and the recommended check-in time for your flight.

Once your booking is complete, you’ll receive a confirmation email with your reservation number and the full details of your trip.

Your driver will be waiting for you at the airport exit, holding a sign with your name. Please look around carefully and approach the driver once you see your name.

Your driver will be waiting for you at the hotel entrance at the scheduled pick-up time. Please be ready a few minutes in advance to avoid any delays.

Yes, pets are allowed, but you must request permission in advance. The driver may refuse the trip if you bring an animal without prior approval from Euro Taxi Burgas.

Animal transport is subject to EU regulations. Pets must have valid EU medical certificates and be transported in a suitable box or crate.

If you plan to travel with a pet, please contact us before booking.

Yes, it is safe. All payments on our site are processed through PayPal, which uses advanced encryption technology to ensure secure transactions for both buyers and sellers. When you pay with PayPal, your financial information is never shared with us.

Yes, every child is considered a passenger and should be included in the total number when filling out the reservation form.

We provide child seats free of charge (suitable for 0–36 kg and 15–36 kg).

If you have specific requirements, please don’t hesitate to contact us—your child’s safety is our top priority!

When you book a trip, you pay a small non-refundable deposit as part of the total journey cost. This deposit will not be refunded, even if you cancel your reservation.

The deposit serves as an advance payment and covers our actual costs related to organizing your trip and holding your booking.

If we are unable to fulfill your reservation due to an issue on our end, we will fully refund the deposit paid at the time of booking.

In such cases, we will do our best to notify you as early as possible.

Yes, some of our vehicles are equipped with card payment terminals. However, this depends on the specific car.

When making your reservation, you can choose a car that allows card payments.

If your payment is declined while in Bulgaria, it’s likely because your bank suspects fraudulent activity. This often happens when you're using a public or hotel Wi-Fi network, which can trigger your bank’s fraud protection system due to unusual location-based activity.

To avoid this issue, try completing your reservation using mobile data from your personal carrier instead of hotel Wi-Fi. If the problem continues, please contact us—we’ll be happy to help.